As a leader, you need to understand how social media crises occur, how to minimize your chances of an attack and what to do in the case of a customer attack. Paul Gillin recently wrote Attack of the Customers: Why Critics Assault Brands Online and How to Avoid Becoming a Victim. I spoke with Paul [...]
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In Turning Pro, author Steven Pressfield explains the difference between amateurs and professionals, in any field. Pressfield likens amateurs to addicts – not just drug addicts, but addicts of all forms. In contrast, artists – real artists, are professionals. If you’re passionate about something – anything – and wonder why you’re not making more progress, [...]
Below is a message from Ben, founder of ModernServantLeader.com. Further down is a list of the most popular posts on the site. Servant Leadership Social Media Resources What is Servant Leadership? Fortune’s Best Companies to work for with Servant Leadership Servant Leadership Manifesto 7 Leadership Lessons from Yoda Servant Leadership Stripped Down Social Media [...]
Simon Sinek revealed his Golden Circle to the world in a TEDx Puget Sound talk. In his talk, Sinek explains how every organization explains what they do. Many organizations define how they do it. However, he goes on, the greatest leaders explain WHY they do what they do. “People don’t buy what you do, they [...]
There are good books on leadership. There is also an increasing number of good books on social media. This is the great book focused on both: Social Leadership – Leading people, teams and companies in the social media generation. Status of Book: I am actively seeking a great writer’s agent. Social Leadership – Book Proposal [...]
Before the printing press, leadership was personal, but suffered the constraint of scale. Military power was the only way to achieve large capacity. That form of leadership was localized. It was about power and control. The printing press arrived and enabled mass broadcasting. Finally, the masses could read the words of their leader directly. Still, [...]