Archive for the ‘Career’ category

Foregiveness For Balance

March 8th, 2010
Together We Work

We Forgive Because, Together, We Work

It was my last night in Italy on what was was a particularly draining, transatlantic business trip.  The average day included 12+ hours of working sessions, followed by 2 or 3 hour email marathons.  The trip was immensely successful, but I was drained – physically and emotionally.  I plopped down in a leather chair in front of the fireplace.  It was nice to finally appreciate the comfort our Italian villa bed & breakfast intended.

Soon after I sat down, two fellow business travelers struck up a conversation with me.  The British pair were account representatives for another manufacturing firm and were wrapping up “aggressive negotiations” with one of their partners.  As the dialog progressed, I was struck by how well these two balanced each other.

The more senior gentleman was more reserved and filled the role of the conservative, voice of reason and patience in negotiations.  The younger gentleman was much more tenacious and referred to as occasionally ”unrelenting”.  Throughout the conversation, there were comments from the superior such as, “that’s why I didn’t bring you along on that negotiation – you would have destroyed them!”  Yet the younger gentleman did not mind, responding “of course!  I understood and agree with you – I would not have been a good fit in that trip.”

» Read more: Foregiveness For Balance

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Leaders Who Cry Wolf

February 22nd, 2010
Growling Angry Wolf

Leaders Who Cry Wolf May Leave Their Flock to be Eaten

As the story goes a child shepherd, seeking attention, cries false alarms of “Wolf! Wolf!” on several occasions.  Over time, the townspeople and neighbors learn to ignore his cries and soon, stop responding at all.  As a result, when a wolf really does come and the boy shouts for help again, he’s left to fend for himself.  The wolf eats the flock and, in some versions, even eats the boy.  This tale offers wisdom to us in a business context as well.

Have you ever seen someone jump from fire drill to fire drill because their boss believed every issue was a crisis?  Often, this stems from the culture of the organization and the overreaction is simply passed down the chain of command.  Regardless of their source, constant fire drills may:

1. Burnout employees

2. Reduce creativity and innovation

3. Emphasize expedience over quality

» Read more: Leaders Who Cry Wolf

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Leadership Lessons From My Accident

February 2nd, 2010
Going Into A Snowbank Can Teach You A Lesson

Crashing Into a Ditch Teaches A (Leadership) Lesson

At 7:15 AM, I was already well on my way down the hour-long commute.  On that morning I drove “the wife’s car”, because my regular vehicle was in the shop.  It was a classic Midwest winter day, with plenty of lake effect snow, but the region was prepared for the conditions.  As such, the roads were fairly clear. Still, occasional sections looked suspiciously like ice.  As a result, I drove under the speed limit, but still passed a few people who “probably shouldn’t be on the road anyway”.

It was during one of those passes that I felt the back end start to slide out.  After several counter-steering attempts, the fishtailing continued and I realized there was no escaping it.  » Read more: Leadership Lessons From My Accident

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New Year’s Resolutions for Leaders

December 28th, 2009
What are your Leadership New Year's Resolutions?

What are your Leadership New Year's Resolutions?

Thinking about your New Year’s resolutions?  Here’s a quick list of ideas for leaders.  The list includes a few of the standards, but aims to inspire some new ideas for each of us:

  1. Physical Fitness - Whether it’s weight loss, increased exercise or dropping a bad habit, this standard is important for leaders to maintain stress levels.  You may also find increased productivity.
  2. Listen More – Find yourself speaking more than you listen?  Did your latest 360 feedback suggest the team may not feel their input is valued enough?  Commit to listening a greater percentage of the time.
  3. Succession Planning - Too many leaders let real succession planning wait too long, if they do it at all.  Why not start the new year right with specific steps to ensure strong succession planning throughout the organization? » Read more: New Year’s Resolutions for Leaders
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5 Tips for Work Life Alignment, Not Balance

August 15th, 2009

Aligning Work and Personal Life
Do you go home every work night feeling drained, with no energy left for your family, friends and other personal activities? While this is normal on occasion, it should not be the norm. Too many people believe the solution is work/life balance. Yet have you ever met someone that has found the perfect balance where work never comes up at home and home life never comes up at work? In contrast, many people have found the perfect work/life alignment. Work/life alignment occurs when one is equally comfortable at work and outside the office, handling both personal and professional activities in either environment. It’s amazing how much more energy and enjoyment one finds when they stop trying to balance their work and personal life and focus instead on aligning the two.

Below are 5 tips that help me achieve greater alignment:

  1. Be Yourself at Work
  2. Work for a Mission You Believe In
  3. Prioritize Your Work
  4. Find a Boss You Trust
  5. Establish Friendships at Work

1. Be Yourself at Work
Are you putting on a different face when you go to work? » Read more: 5 Tips for Work Life Alignment, Not Balance

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Opportunities in a Recession for the IT Leader

February 28th, 2009

I recently spoke to a group of college seniors in IT management about some of the challenges they faced. Like most IT professionals today, they had a depressing view on the economy and their opportunities. There is plenty of press on these challenges we face (for example, see Thomas Wailgum’s article, “Why the Recession is Marginalizing CIOs“). On the other hand, there is virtually no press surrounding the opportunities now available to CIOs, VPs, Director and other IT leaders. While everyone focuses on the challenges, few recognize the opportunities before us. Everyone seems focused on “delivering more, with less”. However, this focus does not open our eyes to the realization that there may never again, in our careers, be a better time to accomplish key objectives.

What better time to kill low value projects? For example, that project draining resources for months, producing little value, but is allowed to drag on because it is the “pet project” of another CxO. With a constrained budget, something will have to give. Now you can make that case to the rest of the executive committee that either this “pet project” or the plan to narrow your product margins, delivering bottom line results next quarter, will have to be, at least, postponed. Even the CxO in question would find it difficult to oppose shelving the project in lieu of more timely, cost saving initiatives.

What better time for talent management? There are, sadly, many people losing their jobs today. As an IT Servant Leader, one can see few if any positives in this scenario. However, with some companies outsourcing entire divisions, others cutting to the bone and being required to cut even further, there is amazing talent available today that was not there a year ago. Now is the time to bring them onto your team. And what about the great staff that you already have? Employees are very appreciative to have a job today. Now is the time for you to show how much you appreciate them. But, you say, your budget is cut, preventing celebration dinners? No problem – have BYO events. Just set a time and place for the team to meet for drinks or dinner. It doesn’t always take money to make people feel appreciated. Sometimes just having a job and a little extra time from their manager to say “thank you”, especially outside the office, is all someone needs.

What better time to decommission overhead drains? How many servers do you have laying around, running antiquated software, creating heightened security risks and yet rarely seeing the front of a user’s screen? Come on! Now is your time to stop all that. Make the case to your customer they no longer need it. Point out the countless other applications they could use for the same work. Suggest enhancements to more current applications that could be adapted. Do you think there will be a better time than now to make the argument that maintaining these applications is not worth the overhead?

What better time to innovate? Yes, the budget is tight – virtually nonexistent some would say. But innovation does not always require a lot of money. What are the students in the IT program at your local college working on? Would they be open to researching an idea for your department? What about that new team member in your Business Intelligence area – wasn’t she working on a new idea after hours? Leverage that passion already residing within your team by simply supporting their ideas. With most other IT leaders focused on cost control, few are considering this opportunity to innovate. Those that do, are more likely to emerge with the best products, services and people to tackle the challenges when the economy recovers.

Every time I am confronted by another person in the IT field – be it a college student, manager, or CIO, who sings the “poor me” song, I think back to opportunities like these. It reminds me of that great RE/MAX commercial, where people are kicking themselves for not buying now. As IT Leaders, our problem is not “deliver more, with less”. Instead, our opportunity is to “deliver more value, with less waste”. Rarely before and possibly never again in our careers, will the opportunities and support be greater to gain alignment on this goal. Instead of singing “poor me”, why not view this as an opportunity to ensure you’re not kicking yourself later?

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Whiner or Winner?

January 10th, 2009

For technology executives, the one constant is change. However, as humans, we are by nature, creatures of habit. This could easily explain why so many folks are resistant to change. Change does not, by definition, feel familiar. It’s awkward, different and for many, uncomfortable. But like all things new, we can choose how we respond to change. My experience suggests there are not many folks that respond to change with indifference. Instead, it seems most people fit into one of two categories: Winners or Whiners.

Winners
When I was working on turning around a large back-office technology project, there was one individual who was thrilled to be a part of the “new solution”. Although she had a vested interest in the old way, she looked to the future, realized things were broken and was anxious to be recognized for a successful project. As a result, she often came with a proposal for improvements, new technologies, processes or ideas. She understood the need for change, would lay out the problem in detail, explain why it was a problem and often have two or more recommendations for solving the problem. She was a winner because she embraced the change, identified roadblocks and problems with the old school of thought and proposed solutions based on solid examples.

Whiners
Of course, at the opposite end of the spectrum are individuals that resist change with a defeatist attitude. While the term may seem derogatory, “whiner” underscores where most of the effort is placed by these individuals. Certainly, it is not intentional. I don’t think anyone, regardless of their frustration level, says, “today, I am just going to complain about what’s going on at the office”. Instead, some personnel, when faced with change, spend a lot of effort thinking about the negative side (not unlike their winner counterparts). The problem is, whiners stop there. And why not? It’s easier to stop there and just tell their coworkers about the pain. Where whiners turn into winners is when they make that extra effort, they go that extra mile and do something about the negatives. Instead of simply communicating the problem(s), they become a part of the solution.

Whiners and Winners are in every organization. When you find winners, great, leverage them as examples to the whiners. When you find whiners, remember – they’re not setting out to just complain, they’re just stopping too soon. Ask them what they would do about the problem they mentioned? How would they improve the environment? What process would they use to avoid it from happening again? Then make them a part of the accepted solution. Without commitment and a role in the solution, it will be too easy to revert back to the Whiner.

Whatever you do, do not become a whiner yourself. Anytime you catch yourself complaining – especially in front of your team, be certain you come up with a solution and communicate it to them. This holds true for commiserating as well. Nodding in agreement with complaints without putting the complainer to task at finding a solution, makes you a whiner too. So make sure you’re thinking like a winner and presenting solutions to your problems while putting your team to task, doing the same. Go the extra mile, set the example for your teams and build winners out of the whiners.

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Achieving Your Dreams and Lessons for Life

June 2nd, 2008

Can you ask for more in a presentation? 1 hour and 16 minutes of life lessons, wisdom on achieving your dreams and much, much more. Carnegie Mellon Professor Randy Pausch, who is dying from pancreatic cancer, gave his last lecture at the university Sept. 18, 2007. Included within is a great deal of humor, optimism and lessons for everyone. There is also a real servant-leadership undertone. By the time he finishes, you feel as though you’ve gained a mentor. As a bonus, Randy is a professor in virtual reality – so most of us “techies” will find a lot of the references particularly familiar:

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M.B.A. T.I.M.I.N.G.

October 7th, 2007

I had someone ask me the other day why I decided to get my MBA when I did if I thought the timing mattered. I did not have some grand scheme to relay to him that showed some great wisdom in my own timing. However, I did appreciate the “real world” experience I had before obtaining my MBA.

I went back for my MBA after approximately 4 years in the workplace. During those 4 years, I held 4 different IT roles. While I am certain I would have still benefitted from the MBA right after undergraduate, the experiences in those 4 years clarified my studies.

To put it another way, whenever I have read books on leadership they always made sense. However, it wasn’t until I held a leadership role or two that these books suddenly made REAL sense. Instead of reading the text and thinking, “cool, I like that idea”, the thoughts now are “Ah-Ha! Why the heck didn’t I think of that, I must make sure and do that next time”. The lessons stick better, you retain more and the reading seems more exciting.

In essence, this is what “real world” experience gains you before an MBA. There is no magic formula, no secret timeline. But in the end, I do believe you will be better served getting a few years under your belt before going back for an MBA.

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It’s not you, it’s your experience

August 1st, 2007

One of the things that never gets any easier for me as a hiring manager is rejecting applicants. At this point, I probably interviewed more than 250 people over the years (it doesn’t help that I am always working in high growth organizations). Of those 250, I hired about 50 (generally speaking, HR screens candidates before I meet them). This still means I’ve rejected many. So what’s the problem? If somebody is not qualified, they are not qualified, right? That is essentially true. The problem is, there are also a lot of candidates out there that may be considered qualified technically, but not the right fit any number of other reasons.

To give some examples, I have been interviewing candidates for a rather senior technology role recently. The nature of this role results in a number of applicants with greater experience than I have. I have met some amazing folks, with incredible accomplishments and great personalities. Still, these folks need to have “been there, done that” in very challenging roles with organizations of similar scale. I could go on for hours trying explain why this experience is necessary, but it would not help.

The simple fact is, there are certain attributes of the SMB sector you can’t gleam from the Fortune 500 and vice versa. The challenges in high growth organizations are simply much different than plateaued ones. No ammount of reading, research or other preparation can ready you for this.

So, the next time somebody says, “we went another way”, please don’t be offended. Look at your experience, the organizations you worked for and any other relevant factors. Chances are the hiring manager is feeling really guilty about not being able to provide you a more detailed explanation…

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