Archive for the ‘Career’ category

Opportunities in a Recession for the IT Leader

February 28th, 2009

I recently spoke to a group of college seniors in IT management about some of the challenges they faced. Like most IT professionals today, they had a depressing view on the economy and their opportunities. There is plenty of press on these challenges we face (for example, see Thomas Wailgum’s article, “Why the Recession is Marginalizing CIOs“). On the other hand, there is virtually no press surrounding the opportunities now available to CIOs, VPs, Director and other IT leaders. While everyone focuses on the challenges, few recognize the opportunities before us. Everyone seems focused on “delivering more, with less”. However, this focus does not open our eyes to the realization that there may never again, in our careers, be a better time to accomplish key objectives.

What better time to kill low value projects? For example, that project draining resources for months, producing little value, but is allowed to drag on because it is the “pet project” of another CxO. With a constrained budget, something will have to give. Now you can make that case to the rest of the executive committee that either this “pet project” or the plan to narrow your product margins, delivering bottom line results next quarter, will have to be, at least, postponed. Even the CxO in question would find it difficult to oppose shelving the project in lieu of more timely, cost saving initiatives.

What better time for talent management? There are, sadly, many people losing their jobs today. As an IT Servant Leader, one can see few if any positives in this scenario. However, with some companies outsourcing entire divisions, others cutting to the bone and being required to cut even further, there is amazing talent available today that was not there a year ago. Now is the time to bring them onto your team. And what about the great staff that you already have? Employees are very appreciative to have a job today. Now is the time for you to show how much you appreciate them. But, you say, your budget is cut, preventing celebration dinners? No problem – have BYO events. Just set a time and place for the team to meet for drinks or dinner. It doesn’t always take money to make people feel appreciated. Sometimes just having a job and a little extra time from their manager to say “thank you”, especially outside the office, is all someone needs.

What better time to decommission overhead drains? How many servers do you have laying around, running antiquated software, creating heightened security risks and yet rarely seeing the front of a user’s screen? Come on! Now is your time to stop all that. Make the case to your customer they no longer need it. Point out the countless other applications they could use for the same work. Suggest enhancements to more current applications that could be adapted. Do you think there will be a better time than now to make the argument that maintaining these applications is not worth the overhead?

What better time to innovate? Yes, the budget is tight – virtually nonexistent some would say. But innovation does not always require a lot of money. What are the students in the IT program at your local college working on? Would they be open to researching an idea for your department? What about that new team member in your Business Intelligence area – wasn’t she working on a new idea after hours? Leverage that passion already residing within your team by simply supporting their ideas. With most other IT leaders focused on cost control, few are considering this opportunity to innovate. Those that do, are more likely to emerge with the best products, services and people to tackle the challenges when the economy recovers.

Every time I am confronted by another person in the IT field – be it a college student, manager, or CIO, who sings the “poor me” song, I think back to opportunities like these. It reminds me of that great RE/MAX commercial, where people are kicking themselves for not buying now. As IT Leaders, our problem is not “deliver more, with less”. Instead, our opportunity is to “deliver more value, with less waste”. Rarely before and possibly never again in our careers, will the opportunities and support be greater to gain alignment on this goal. Instead of singing “poor me”, why not view this as an opportunity to ensure you’re not kicking yourself later?

Whiner or Winner?

January 10th, 2009
Turn Whiners Into Winners

Turn Whiners Into Winners

For technology executives, the one constant is change. However, as humans, we are by nature, creatures of habit. This could easily explain why so many folks are resistant to change. Change does not, by definition, feel familiar. It’s awkward, different and for many, uncomfortable. But like all things new, we can choose how we respond to change. My experience suggests there are not many folks that respond to change with indifference. Instead, it seems most people fit into one of two categories: Winners or Whiners.

Winners
When I was working on turning around a large back-office technology project, there was one individual who was thrilled to be a part of the “new solution”. Although she had a vested interest in the old way, she looked to the future, realized things were broken and was anxious to be recognized for a successful project. As a result, she often came with a proposal for improvements, new technologies, processes or ideas. She understood the need for change, would lay out the problem in detail, explain why it was a problem and often have two or more recommendations for solving the problem. She was a winner because she embraced the change, identified roadblocks and problems with the old school of thought and proposed solutions based on solid examples.

Whiners
Of course, at the opposite end of the spectrum are individuals that resist change with a defeatist attitude. While the term may seem derogatory, “whiner” underscores where most of the effort is placed by these individuals. Certainly, it is not intentional. I don’t think anyone, regardless of their frustration level, says, “today, I am just going to complain about what’s going on at the office”. Instead, some personnel, when faced with change, spend a lot of effort thinking about the negative side (not unlike their winner counterparts). The problem is, whiners stop there. And why not? It’s easier to stop there and just tell their coworkers about the pain. Where whiners turn into winners is when they make that extra effort, they go that extra mile and do something about the negatives. Instead of simply communicating the problem(s), they become a part of the solution.

Whiners and Winners are in every organization. When you find winners, great, leverage them as examples to the whiners. When you find whiners, remember – they’re not setting out to just complain, they’re just stopping too soon. Ask them what they would do about the problem they mentioned? How would they improve the environment? What process would they use to avoid it from happening again? Then make them a part of the accepted solution. Without commitment and a role in the solution, it will be too easy to revert back to the Whiner.

Whatever you do, do not become a whiner yourself. Anytime you catch yourself complaining – especially in front of your team, be certain you come up with a solution and communicate it to them. This holds true for commiserating as well. Nodding in agreement with complaints without putting the complainer to task at finding a solution, makes you a whiner too. So make sure you’re thinking like a winner and presenting solutions to your problems while putting your team to task, doing the same. Go the extra mile, set the example for your teams and build winners out of the whiners.

Achieving Your Dreams and Lessons for Life

June 2nd, 2008

Can you ask for more in a presentation? 1 hour and 16 minutes of life lessons, wisdom on achieving your dreams and much, much more. Carnegie Mellon Professor Randy Pausch, who is dying from pancreatic cancer, gave his last lecture at the university Sept. 18, 2007. Included within is a great deal of humor, optimism and lessons for everyone. There is also a real servant-leadership undertone. By the time he finishes, you feel as though you’ve gained a mentor. As a bonus, Randy is a professor in virtual reality – so most of us “techies” will find a lot of the references particularly familiar:

M.B.A. T.I.M.I.N.G.

October 7th, 2007

I had someone ask me the other day why I decided to get my MBA when I did if I thought the timing mattered. I did not have some grand scheme to relay to him that showed some great wisdom in my own timing. However, I did appreciate the “real world” experience I had before obtaining my MBA.

I went back for my MBA after approximately 4 years in the workplace. During those 4 years, I held 4 different IT roles. While I am certain I would have still benefitted from the MBA right after undergraduate, the experiences in those 4 years clarified my studies.

To put it another way, whenever I have read books on leadership they always made sense. However, it wasn’t until I held a leadership role or two that these books suddenly made REAL sense. Instead of reading the text and thinking, “cool, I like that idea”, the thoughts now are “Ah-Ha! Why the heck didn’t I think of that, I must make sure and do that next time”. The lessons stick better, you retain more and the reading seems more exciting.

In essence, this is what “real world” experience gains you before an MBA. There is no magic formula, no secret timeline. But in the end, I do believe you will be better served getting a few years under your belt before going back for an MBA.

It’s not you, it’s your experience

August 1st, 2007

One of the things that never gets any easier for me as a hiring manager is rejecting applicants. At this point, I probably interviewed more than 250 people over the years (it doesn’t help that I am always working in high growth organizations). Of those 250, I hired about 50 (generally speaking, HR screens candidates before I meet them). This still means I’ve rejected many. So what’s the problem? If somebody is not qualified, they are not qualified, right? That is essentially true. The problem is, there are also a lot of candidates out there that may be considered qualified technically, but not the right fit any number of other reasons.

To give some examples, I have been interviewing candidates for a rather senior technology role recently. The nature of this role results in a number of applicants with greater experience than I have. I have met some amazing folks, with incredible accomplishments and great personalities. Still, these folks need to have “been there, done that” in very challenging roles with organizations of similar scale. I could go on for hours trying explain why this experience is necessary, but it would not help.

The simple fact is, there are certain attributes of the SMB sector you can’t gleam from the Fortune 500 and vice versa. The challenges in high growth organizations are simply much different than plateaued ones. No ammount of reading, research or other preparation can ready you for this.

So, the next time somebody says, “we went another way”, please don’t be offended. Look at your experience, the organizations you worked for and any other relevant factors. Chances are the hiring manager is feeling really guilty about not being able to provide you a more detailed explanation…

MBA / MS for CIO / CTO

July 15th, 2007

Thinking about going back to school? Trying to decide on an MBA or MS? No worries, just choose the rest of your career path (and no pressure either, by the way).

When I was preparing for graduate school, I was torn over whether to pursue an MBA or a Masters, when a professor asked me: Do you want to be a CIO or a CTO. This advice stuck with me.

If it’s a CIO you want to be, you may want to consider the MBA. The business skills, strategy and management expertise will server you well. If it is a CTO you want to be, the Masters degree, especially in a Science field, will gain you the respect of the technical staff and establish more technical credibility. Of course, both will truly server you very well in either role.

If you are incredibly smart, or just a glutton for punishment, you can, of course, do both. I’m no glutton though.