Comments on: Leaders Who Cry Wolf http://modernservantleader.com/career/leaders-who-cry-wolf/ Servant Leadership & Technology Sun, 05 Sep 2010 12:22:50 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: BLichtenwalner http://modernservantleader.com/career/leaders-who-cry-wolf/comment-page-1/#comment-729 BLichtenwalner Thu, 25 Feb 2010 00:22:08 +0000 http://lichtenwalner.net/?p=180#comment-729 Great additions Matt. I especially like framing each "emergency" in the perspective of how it impacts the entire company. I can see how that would dispel many false alarms. Great additions Matt. I especially like framing each "emergency" in the perspective of how it impacts the entire company. I can see how that would dispel many false alarms.

]]> By: MrLich http://modernservantleader.com/career/leaders-who-cry-wolf/comment-page-1/#comment-716 MrLich Mon, 22 Feb 2010 17:42:03 +0000 http://lichtenwalner.net/?p=180#comment-716 I would add a couple more points: 4. Define Expectations: When possible, service catalogue provided by your group can help keep people from expecting too much in too short a time. Help them manage these scheduling conflicts by letting them know how much time you need to do 'your part'. 5. Provide perspective: The 'do more with less' is causing a lot of stress for folks and they find themselves saying things like "I can't possibly do X without Y. Please make Y happen NOW NOW NOW!" My boss had a great way of dealing with this lack of perspective: he would simply ask: "We handle requests in the order they are received. If you would like to escalate your issue, please provide an explanation of the impact to the _entire business_ if your issue is not escalated." This often provides people with the perspective they need to understand that they're part of a greater whole. It's amazing how many of those 'emergencies' can be handled by the very people demanding that they be looked at immediately. I would add a couple more points:

4. Define Expectations: When possible, service catalogue provided by your group can help keep people from expecting too much in too short a time. Help them manage these scheduling conflicts by letting them know how much time you need to do 'your part'.

5. Provide perspective: The 'do more with less' is causing a lot of stress for folks and they find themselves saying things like "I can't possibly do X without Y. Please make Y happen NOW NOW NOW!" My boss had a great way of dealing with this lack of perspective: he would simply ask: "We handle requests in the order they are received. If you would like to escalate your issue, please provide an explanation of the impact to the _entire business_ if your issue is not escalated." This often provides people with the perspective they need to understand that they're part of a greater whole. It's amazing how many of those 'emergencies' can be handled by the very people demanding that they be looked at immediately.

]]>