Note: This post is the fourth in a series of Servant Leadership Lessons from the Chick-Fil-A Leadercast 2010
Mark Sanborn had many great phrases and memorable leadership quotes. In fact, Mark’s website includes the subheading, “Leadership doesn’t make a difference, it is the difference.” How true that is, at every level of the organization. His presentation focused on leaders as story builders, improvers and tellers. Below are highlights from Mark’s presentation:
Making a Better Story
- “Leaders don’t just tell a better story, they make the story better.”
- “We want leaders who can help us make our stories better than they would have been.”
- “…Consider your life (to be) a non-fiction book on the shelf of the bookstore of the world.”
- “Are you a better person because of your manager?”
- The above is a question Sanborn asks employees of managers confidentially
- Are you treating your employees like a WIP or WAC?
- WIP= Work In Progress – how we often view ourselves
- WAC=Works Already Completed – how we often look at others.
- “Why do we treat them (those we meet) as foregone conclusions rather than a future possibility?”
- “…it’s called Leadership not Controllership”
- “The antidote to ‘stuck’ is hope.”
- “You, as a leader, might have to resell people on their own value… You might have to renarrate their story…You might have misinterpreted your own story”
- “Reenergize people by giving them hope… Hope is having something new try and be willing to try.
- A future that is different than the one they currently occupy
- “Refocus people from current struggles to future hopes.”
- “Redefine Failure”
- “Failure is something that happens to you, not something you are…Failures are indicators you are making progress”
- “Your resume is current until the day you retire. Your legacy will live beyond you.”
- “We as leaders need to pay attention to how our stories are affecting others.”
- Catch the other person’s story
- Requires slowing down, make space to catch the other person’s story
- Don’t reject the story
- People have no reason to change until we accept them
- Ask questions
- What is your greatest hope here (at organization / business)?
- Listen with your heart.
- A cynic is a passionate person that doesn’t want to be disappointed with you.
- Tell your Story
- That’s where you find the connectivity
- The focus is not on you or what you learned – but on how they can be better (their story can be better) because of what you learned in your story
I am grateful to Mark for his participation in the Chick-Fil-A Leadercast and especially enjoyed his CRAFT model. I see great alignment here with servant leadership principles.
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