Posts Tagged ‘Management’

Leaders Who Cry Wolf

February 22nd, 2010
Growling Angry Wolf

Leaders Who Cry Wolf May Leave Their Flock to be Eaten

As the story goes a child shepherd, seeking attention, cries false alarms of “Wolf! Wolf!” on several occasions.  Over time, the townspeople and neighbors learn to ignore his cries and soon, stop responding at all.  As a result, when a wolf really does come and the boy shouts for help again, he’s left to fend for himself.  The wolf eats the flock and, in some versions, even eats the boy.  This tale offers wisdom to us in a business context as well.

Have you ever seen someone jump from fire drill to fire drill because their boss believed every issue was a crisis?  Often, this stems from the culture of the organization and the overreaction is simply passed down the chain of command.  Regardless of their source, constant fire drills may:

1. Burnout employees

2. Reduce creativity and innovation

3. Emphasize expedience over quality

» Read more: Leaders Who Cry Wolf

Leadership Lessons From My Accident

February 2nd, 2010
Going Into A Snowbank Can Teach You A Lesson

Crashing Into a Ditch Teaches A (Leadership) Lesson

At 7:15 AM, I was already well on my way down the hour-long commute.  On that morning I drove “the wife’s car”, because my regular vehicle was in the shop.  It was a classic Midwest winter day, with plenty of lake effect snow, but the region was prepared for the conditions.  As such, the roads were fairly clear. Still, occasional sections looked suspiciously like ice.  As a result, I drove under the speed limit, but still passed a few people who “probably shouldn’t be on the road anyway”.

It was during one of those passes that I felt the back end start to slide out.  After several counter-steering attempts, the fishtailing continued and I realized there was no escaping it.  » Read more: Leadership Lessons From My Accident

Opportunities in a Recession for the IT Leader

February 28th, 2009

I recently spoke to a group of college seniors in IT management about some of the challenges they faced. Like most IT professionals today, they had a depressing view on the economy and their opportunities. There is plenty of press on these challenges we face (for example, see Thomas Wailgum’s article, “Why the Recession is Marginalizing CIOs“). On the other hand, there is virtually no press surrounding the opportunities now available to CIOs, VPs, Director and other IT leaders. While everyone focuses on the challenges, few recognize the opportunities before us. Everyone seems focused on “delivering more, with less”. However, this focus does not open our eyes to the realization that there may never again, in our careers, be a better time to accomplish key objectives.

What better time to kill low value projects? For example, that project draining resources for months, producing little value, but is allowed to drag on because it is the “pet project” of another CxO. With a constrained budget, something will have to give. Now you can make that case to the rest of the executive committee that either this “pet project” or the plan to narrow your product margins, delivering bottom line results next quarter, will have to be, at least, postponed. Even the CxO in question would find it difficult to oppose shelving the project in lieu of more timely, cost saving initiatives.

What better time for talent management? There are, sadly, many people losing their jobs today. As an IT Servant Leader, one can see few if any positives in this scenario. However, with some companies outsourcing entire divisions, others cutting to the bone and being required to cut even further, there is amazing talent available today that was not there a year ago. Now is the time to bring them onto your team. And what about the great staff that you already have? Employees are very appreciative to have a job today. Now is the time for you to show how much you appreciate them. But, you say, your budget is cut, preventing celebration dinners? No problem – have BYO events. Just set a time and place for the team to meet for drinks or dinner. It doesn’t always take money to make people feel appreciated. Sometimes just having a job and a little extra time from their manager to say “thank you”, especially outside the office, is all someone needs.

What better time to decommission overhead drains? How many servers do you have laying around, running antiquated software, creating heightened security risks and yet rarely seeing the front of a user’s screen? Come on! Now is your time to stop all that. Make the case to your customer they no longer need it. Point out the countless other applications they could use for the same work. Suggest enhancements to more current applications that could be adapted. Do you think there will be a better time than now to make the argument that maintaining these applications is not worth the overhead?

What better time to innovate? Yes, the budget is tight – virtually nonexistent some would say. But innovation does not always require a lot of money. What are the students in the IT program at your local college working on? Would they be open to researching an idea for your department? What about that new team member in your Business Intelligence area – wasn’t she working on a new idea after hours? Leverage that passion already residing within your team by simply supporting their ideas. With most other IT leaders focused on cost control, few are considering this opportunity to innovate. Those that do, are more likely to emerge with the best products, services and people to tackle the challenges when the economy recovers.

Every time I am confronted by another person in the IT field – be it a college student, manager, or CIO, who sings the “poor me” song, I think back to opportunities like these. It reminds me of that great RE/MAX commercial, where people are kicking themselves for not buying now. As IT Leaders, our problem is not “deliver more, with less”. Instead, our opportunity is to “deliver more value, with less waste”. Rarely before and possibly never again in our careers, will the opportunities and support be greater to gain alignment on this goal. Instead of singing “poor me”, why not view this as an opportunity to ensure you’re not kicking yourself later?

Where Have All The Leaders Gone?

December 12th, 2008

The following is reproduced, with permission, from Russ M. Miller, LLIF Chairman and CEO of the Performance Institute (www.performanceinstitute.us):

“The Power of Leadership”

Where have all the leaders gone? We used to have larger-than-life leaders. Public figures such as Franklin Roosevelt, Golda Meir, Mahatma Gandhi, Albert Schweitzer and Martin Luther King who inspired millions with their visions. Henry Ford, Thomas Edison and J.P. Morgan were equally influential in the business arena.

Those leaders and others like them are gone. Today we have fame without accomplishment, form without substance. We elevate people to leadership status not for what they did but because of the way they did it.

We need leaders today more than ever before. People spend millions of dollars attending weekend leadership seminars that promise instant leadership: Follow directions, insert anybody, and out pops a leader.

These “one shot” instant leadership seminars probably produce fewer leaders than those made by accident, circumstance, or self-invention combined. These programs may reveal skills and theorize about leadership evolution, but they cannot teach the character and vision that are the raw materials of leadership.

Your character is a key element in your self-image. Your self-image determines to a large extent the level of success you achieve as a leader. The level of success you achieve as a leader, of course, helps determine the level of success your organization will achieve.

Developing leadership is hard work. It requires time and commitment to form the core habits that make up the foundation of leadership behavior. Top athletes know that it takes time and personal commitment to develop their skills into championship form. The same holds true for top leaders. They also know that it takes time and personal commitment to develop their skills into top leadership form.

Web 2.0: Where Do You Stand?

June 5th, 2008

Business Week (BW) recently updated one of their hottest pieces from 2005. The article was on the impact of Blogs in the workplace. As a result, the June 2nd edition of BW highlighted the positive and negative impact of this evolution in communication on the workplace.

The metrics painted an interesting picture:

  • 25% of U.S. adults online read a blog once a month (Forrester cited)
  • IBM’s internal social network, “Beehive“, has 30,000 employees on it
  • Twitter estimates 1 Million users now
  • Dell’s service on Twitter has brought in $500k+, in new orders, in the last year
  • Splogs (Spam Blogs) now account for 90% of all blog postings (though filters catch most)
  • Technoratti now indexes 74 Million blogs (but only 5.2 Million are estimated as active)
  • Best Buy’s social staff site, “Blue Shirt Nation” has 20,000 participants, most exited staff remain users

BW also had some good insights, both positive and negative, into the growing trends and impact at the workplace:

  • “Millions of us are now hanging out on the Internet with customers, befriending rivals, clicking through pictures of our boss at a barbecue or seeing what she is reading at the beach. It’s as if the walls around our companies are vanishing and old org charts are lying on their sides”
  • “This can be disturbing for top management who are losing control, at least in the traditional sense.”
  • “…companies that don’t adapt are sure to get lots of (the downside)”
  • “…we have developed top-down reflexes that are nearly Pavlovian. We have to reprogram ourselves.”
  • “(employees) may see what technologies their competitors are putting into alpha tests and get the buzz on new rounds of financing.”
  • “Work and leisure, colleague and rival; they all blend on these networks.”
  • “…wikis raze traditional hierarchies: An intern can amend the work of a senior engineer.”
  • “Managers have to make sure that quieter employees don’t lose out.”

The article sums things up nicely by stating “…the potential for both better and worse is huge, and it’s growing”. So not unlike other developments it is all about how each enterprise manages this evolution of communication. The question is, are you leveraging this evolution in communication for the benefit of your staff, customers and company? Your competitors are probably working on it now.

Whatever happened to those companies that didn’t put up a website anyway? Happy twittering.

Fundamentals for IT Management in SMB

April 9th, 2008

I have noticed a disturbing trend, for IT leaders (CIO, CTO, VP and Directors) in the mid-market to focus too much on the big picture and overlook the fundamentals. Sometimes, these executives that must also maintain an eye on the tactical become too absorbed in the crisis-of-the-moment and lose sight of the basics.

I was recently browsing one of the leading websites for IT management content, when there was an error in their application. The resulting screen display was the default error page for the web server (blocked out in the copy below):


Within an hour or so, the site was back up and functioning properly. Still, in that short period of time, the organization likely suffered a small impact to their credibility and provided lots of great information (web server version, database and version, method of connection between the two and application code structures) for would-be hackers. What (black-hat) hacker would not love to bring down and IT management content website?

In this case, it was an organization known for IT content that had (apparently) not yet customized their default website error pages. A simple, 15 minutes or so and the developers could have tailored the site for a more appropriate message.

All that said, it is easy to overlook these concerns. I confess, when I came across this error, the first thing I did was double check my own error page (on www.lichtenwalner.net). It is better now…. click here if you don’t believe me.