Posts Tagged ‘Supporting Your Team’

Narcissism Kills Morale

July 19th, 2010

Narcissism Kills Morale Humility Saves It

“To be humble to superiors is duty, to equals courtesy, to inferiors nobleness.”
- Benjamin Franklin

Rock Concert or Business Conference?

The scene resembled a large rock concert. There was a massive stage, huge projection screens, a booming sound system, laser lights and special effects that would make Broadway jealous. To say there was a great deal of excitement and anticipation for the presenter would be a major understatement. His name was announced, the music boomed and onto stage strode the classic image of a powerful, confident executive. Navy suit with pin stripes, tall, slender, salt-and-peppered hair, power tie and polished shoes. The audience’s applause roared. He walked to the podium, the music faded, applause stopped and the stadium settled to perfect silence in anticipation… » Read more: Narcissism Kills Morale

Passion vs. Emotion in Leadership

July 14th, 2010

I’ve seen passion get a bad rap too often by being mislabeled as “emotion”. You’ve probably experienced it too. It may be in a budget meeting when funding is being debated and someone passionately voices their opinion. Or, it may be during cross-functional staffing assessments when one leader vehemently disagrees with another’s reflection on a person.

Passion

Whenever it occurs, passion reflects an individual’s commitment, strong opinions and dedication to their position. In other words, passion may be described as a person’s unwillingness to maintain their composure. With a particularly strong belief in the matter at hand, passion is often the byproduct of someone deeply engaged in serving their organization. Therefore, I believe passion is a great characteristic to have in your team members. » Read more: Passion vs. Emotion in Leadership

Leadership as a Product Purhcased by Followers

June 29th, 2010

If your leadership were a business, would your employees be paying customers? The war for talent means your best employees ‘choice of employers is broadening. They have leadership options from which to buy and definitely conduct product comparisons. Whether it is the degree of late nights you ask of them, the extent of which “stuff” is allowed to roll down hill or amount of training received, your employees pay a price for your leadership product. Other leaders, either within your organization or elsewhere, offer different options at different price points. Therefore, leaders should ask themselves, “why do my employees pay for my leadership, why should they continue paying for it and how do I find more of the right customers for my leadership?” Based on this perspective of leadership as a product purchased by followers, below are three good practices I’ve seen for improving your leadership product.

Business man and woman fighting over cash1. Evaluate Competitor Products: Within your company and beyond, what are the most admired leaders offering as a part of their “product”? Look at the managers within your organization with the best 360 feedback scores. Also, look at some of the greatest leaders outside your company – those highlighted from Fortune’s Best Companies to Work For or similar studies. The leadership products offered from these competitors are ones you should consider adopting features from for your own leadership product offering.

2. Conduct a Market Study: When was the last time you conducted a survey of your team’s reflection on the quality of your leadership product? 360 Feedback is great, but consider going beyond the standard HR processes and policies. One of the greatest tools I’ve seen is an anonymous Q&A session. In this process, employees on the team submit their questions to a human resources representative. The HR representative filters the questions, rephrases them into their own words to ensure anonymity, then asks the leader these questions live, in an open dialog with the team. Why not conduct your own, similar, marketing study?

3. Invest in Research & Development: Over time, the best products evolve through investments in R&D. Your leadership product should be no different. To maintain the interest and support of your team, you should continuously improve your leadership skills. Invest time with mentors and perhaps even a professional coach. Devote time to personal development and reading the latest leadership books and industry periodicals. If you fail to evolve your leadership product over time, your competitors will become more attractive while your product remains stagnant.

Your leadership is a product purchased by your followers. The team invests time, effort and creativity into your organization, at least in part due to your leadership. Therefore, as you serve the organization, it’s employees, customers, investors and other stake holders, you owe it to them to develop your leadership product. Failure to continuously develop this product could be more costly than failures in your organization’s end product and services.

Questions: What other ways do you invest in your leadership Product? How does your leadership develop their product?

Leaders Who Cry Wolf

February 22nd, 2010
Growling Angry Wolf

Leaders Who Cry Wolf May Leave Their Flock to be Eaten

As the story goes a child shepherd, seeking attention, cries false alarms of “Wolf! Wolf!” on several occasions.  Over time, the townspeople and neighbors learn to ignore his cries and soon, stop responding at all.  As a result, when a wolf really does come and the boy shouts for help again, he’s left to fend for himself.  The wolf eats the flock and, in some versions, even eats the boy.  This tale offers wisdom to us in a business context as well.

Have you ever seen someone jump from fire drill to fire drill because their boss believed every issue was a crisis?  Often, this stems from the culture of the organization and the overreaction is simply passed down the chain of command.  Regardless of their source, constant fire drills may:

1. Burnout employees

2. Reduce creativity and innovation

3. Emphasize expedience over quality

» Read more: Leaders Who Cry Wolf

Project Tailgaters & Brake Checkers

December 14th, 2009
Stop Tailgating & Brake Checking at Work

Stop Tailgating & Brake Checking at Work

Imagine you’re driving down the road in the passing lane, already exceeding the speed limit, when you see somebody following very close.  The tailgater’s message is clear: “I need to get somewhere and I need to get there quicker than you are going”.  Some people in this situation might “brake check” the tailgater – they slam on their breaks to send their own message.  The  brake checker’s message is equally strong: “Watch out!  If you follow too close, you may cause an accident and it will be clearly your fault.”

Does this sound familiar to disagreements at the office?  Two people are working on a project and it appears both are trying to get to the same destination.  Yet one person demands greater risks for quicker results.  This happens a lot, especially in organizations where near-term results and quarterly goals are prioritized over sustainability.  As a result, employees are often competing for who can get the job done quicker and not necessarily who gets there with the best balance of risk and reward.  Both the Brake Checker and the Tailgater have better options to serve their company. » Read more: Project Tailgaters & Brake Checkers

Day in the Life of Your Team

September 19th, 2009

Note: The conclusion of our 3 part series, this message reflects on the perception and realities between leaders and individual contributors. Part one was “A Day in the Life of Your Staff“. Part two was “A Day in the Life of Your Boss“.

We saw both sides of the story. The individual contributor, Jonathon, working incredibly hard and striving to do the right thing, is misunderstood and feels undervalued. The team leader, Michelle, is looking out for the best interests of her team and the company, but is viewed as a taskmaster, unwilling to contribute the same long hours demanded of her team. The world is full of Jonathons and Michelles. The reality is, many individual contributors and team leaders are more alike than they may realize. This gap in understanding is often the result of insufficient transparency between the two. Below are some suggestions, framed by this business fable, for individual contributors and team leaders to improve transparency. » Read more: Day in the Life of Your Team

A Day in the Life of Your Staff

August 23rd, 2009

How well do you know what members of your team do on a regular basis? Consider this parable of one employee’s interactions with his supervisor. It’s part one in a three part piece on the importance of transparency between leaders and their team. We begin with a reflection on the peaceful nights so many individual contributors experience…

Employee Working Late at Night
Peaceful Nights
Jonathon woke to his Blackberry ringing. Rolling over, still blurry-eyed, he saw the alarm clock glaring back with “3:05 AM”. » Read more: A Day in the Life of Your Staff

5 Reasons Leaders Should Not Fear Social Media

July 30th, 2009


The best leaders today understand the power of relationships, especially when it comes to business. As a result, most leaders have a strong network of colleagues that, over the years, become friends. These friendships and business partnerships extend online as well. However, many straggling organizations still insist upon blocking traffic to “social sites”. In contrast, the best led companies do not fear social media – they embrace it. The strongest leaders leverage the benefits of social technology while addressing the risks in a manner that empowers their teams but protects the company. Below are 5 reasons great leaders should not fear social media and a balanced reflection on the risks.

1. Best Friends At Work
Who still believes that work is impersonal? When was it necessary to ensure that your business contacts are not also friends? Need we remind some organizations of the Gallup Organization’s findings from their study of high performing organizations: » Read more: 5 Reasons Leaders Should Not Fear Social Media

The Future of Leadership (from a conversation with Bill George)

May 2nd, 2009


Through ExecuNet, I recently had the opportunity to speak with Bill George, a former CEO of Medtronic, now a professor at Harvard Business School and author of True North, Finding Your True North and Authentic Leadership. Bill’s perspectives on Leadership support the servant-leader model and his work has been referenced as an example of measurable success through servant leadership. As a result, I was excited to hear Mr. George speak and ask his views on technology’s impact on future leaders.

In the beginning of the call, Mr. George defined his views on authentic leadership. Bill stated that we need 4 things from leaders:

  1. Alignment
  2. Empowerment
  3. Service
  4. Collaboration » Read more: The Future of Leadership (from a conversation with Bill George)