It really ticks me off when people describe servant-leadership as “soft management”. This misconception often leads to the fear of poor accountability. So, when an executive recently described their need to build greater accountability in their sales department, I took the opportunity to frame an example through the lens of servant-leadership. Explain Why Accountability Matters …
Danger Will Robinson, Danger! One symptom of a leader caving to her own ego is one who begins to confuse accountability with responsibility. Accountability is when you own the ultimate result – pass or fail. Responsibility is when you are the one to deliver the result. Too often, I’ve seen good managers cave to their …
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