Customer Service

Man Confused by Gap in Bridge

Do You Have the Fundamental Systems to Serve Customers?

Does your organization have the fundamental systems in place to serve your customer’s needs? It seems a simple question, yet often the most basic concepts are overlooked. Here’s an example: Bad Systems: An Example Imagine buying a full vacation package for your anniversary through a major airline. Then, when booking your flight, that airline chose […]

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Infographic of Social Media Jobs, Roles & Responsibilities

Social Media Jobs, Roles & Responsibilities with Infographic

Social media changes the responsibilities of traditional corporate roles and requires the creation of entirely new jobs. Below are the most obvious changes to traditional jobs and some of the key new positions created. An infographic summarizing these details can also be found below. [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes”

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