Paul Gillin

Servant Leadership on one plank and Social media on the other, dovetail together

The Social Media – Servant Leadership Dovetail

In a recent interview with social media author and consultant, Paul Gillin, he described Servant Leadership and social media as “dovetailing”. This analogy summarized why I am so passionate about both topics. Social media enables, empowers and really, demands greater servant leadership. Social Media Enables Open Servant Leadership Social media represents the fourth generation of […]

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Attack of the Customers Book Cover

Paul Gillin Interview: When Customers Attack on Social Media

[fusion_youtube id=”http://youtu.be/_99kuWuB4UQ” width=”” height=”” autoplay=”false” api_params=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=””][/fusion_youtube]   As a leader, you need to understand how social media crises occur, how to minimize your chances of an attack and what to do in the case of a customer attack. Paul Gillin recently wrote Attack of the Customers: Why Critics Assault Brands Online and How

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