With so many social platforms, we spend too much time updating statuses and too little interacting. To solve this, setup and follow a social media hierarchy.
Those of you in customer service know that, historically, a happy customer tells 5 people, while an unhappy customer tells 100. While that was true in the past and likely remains true for verbal communication, Web 2.0 functionality is leveling the playing field. In particular, through Blogging your customers may tell the same number of
Business Week (BW) recently updated one of their hottest pieces from 2005. The article was on the impact of Blogs in the workplace. As a result, the June 2nd edition of BW highlighted the positive and negative impact of this evolution in communication on the workplace. The metrics painted an interesting picture: 25% of U.S.
It seems like the topic of Mashups is getting a lot of press again lately. Conceptually, it’s nothing all that new and mashups have been around for several years. Wikipedia defines mashups as: … a web application that combines data from more than one source into a single integrated tool; an example is the use