Southwest Airlines has been celebrated as a champion of employees and servant leadership for decades. So what went wrong? We learn from this incident: Invest in Technology, Accept Responsibility, Maintain Reasonable Margins, Overcompensate, and Brand Your Changes.
Is SERVANT-Leadership™ good in a crisis? One of the common misconceptions about servant-leadership is that it’s too slow to use in an emergency. This is also a reason some businesses choose not to apply it in their organizations. However, recent events give us great examples to prove the benefits of SERVANT-Leadership™ in business – especially …
As social media platforms come and go, technology changes, but key principles remain. As a leader in your organization, you need to remember these key principles. A simple, relevant acronym should do the trick: S.O.C.I.A.L. – Serve, Open, Connect, Integrity, Action-oriented and Listen. While these principles are important at all times, it begins with listening, …
Southwest Airlines (LUV) announced the 39th consecutive year of profitability yesterday. The company has been a role model of servant leadership since its founding by Herb Kelleher (and others). During the financial earnings call, CEO Gary Kelly, CFO Laura Wright and Executive VP Robert (Bob) E. Jordan reflected the company’s commitment to servant leadership. Improved Results by Acquired AirTran Southwest …
Southwest Airlines 2011 Results Reflect Benefits of Servant Leadership Read More »
This site uses cookies to enhance your experience. We do not share, sell, or lease your information for any other purpose.