Southwest Airlines has been celebrated as a champion of employees and servant leadership for decades. So what went wrong? We learn from this incident: Invest in Technology, Accept Responsibility, Maintain Reasonable Margins, Overcompensate, and Brand Your Changes.
The principles of servant leadership include being Thorough. Thorough is about focusing on and prioritizing long-term benefits and results. See examples from the movie Erin Brockovich, Max De Pree, and Blake Mycoskie.
Confused by all the different models and definitions of leadership? This model of SERVANT Leadership distills decades of research, hundreds of attributes, and dozens of models to a comprehensive and simple model of the best examples.