Technology’s Impact on Employee Morale & Effectiveness

Although our tools have evolved, the quality of our tools, the capacity of equipment and maintenance of these tools still impact morale and effectiveness.

The Impact of Technology on Employee Morale & EffectivenessIn our increasingly technical workplace, it seems we fail to carry over basic principles from the industrial era. Although our tools evolve, the quality of our tools, the capacity of these tools and maintenance of the equipment still impact the morale and effectiveness of our teams. As a leader in your organization, are you ensuring your employees have the tools and support they need to be effective?

Equipment Quality

If you ran a machine shop, would you give the operators dull blades, slow machines or poor lighting? Of course not. Doing this would result in unhappy employees, decreased output and higher overall costs. Then why do so many companies run outdated software on older, slower machines? You may have a top performer who is limited by their equipment. It’s like putting a lawnmower engine in a Porsche.


If you ran an engineering company, would you limit your drafting tables to 15 inches wide? Doubtful. Your architects would be incredibly frustrated by the confined space within which to review large drawings. Therefore, why do so many companies still only offer 15″ screens or even a single monitor, rather than dual screens? Desktop space is desktop space, be it physical or virtual. The more you have, the easier it is to do your job. The cost for virtual desk space is even less than the physical desk space when you account for installation and maintenance.

Technical Support

Finally, if you ran a transportation business, would you contract all your maintenance work to a service provider several hours away who does not understand your equipment? Then why do so many companies outsource IT support to the lowest cost provider, without any value placed on performance or service levels? When your employees encounter problems with equipment, performance is impacted.

As a leader in your organization, don’t forget the lessons we learned from the industrial era. The right tools and support for your employees can make all the difference. As most organizations downsize and outsource the implementation and support of critical tools for their teams, you can differentiate by ensuring your teams have the tools they need to be effective. Don’t mistake all changes or outsourcing as bad. Instead, ensure your team has the right support from whomever your providers are. Conditions like Service Level Agreements (consider guaranteed response and resolution times) may cost a bit more. However, employees getting better tools and quicker resolutions of problems will be happier, more effective, save you money in the long-run and deliver greater results.

Question: How does technology impact your morale and effectiveness? What other tips do you have?


Picture of Ben Lichtenwalner

Ben Lichtenwalner

Ben Lichtenwalner is the founder and principal of Modern Servant Leader and Radiant Forest, LLC. He has studied and promoted servant leadership awareness and adoption for over 20 years. He is the author of 2 leadership books and has 2 decades of corporate management and leadership experience. His corporate experience spans CIO, VP, Director, and many management roles at Fortune 500, INC 500, and Nonprofits. Ben’s education includes a B.S. in Management Science & Information Systems from Penn State University and an MBA from Lehigh University. Ben's Full Profile Here: About Ben Lichtenwalner

1 thought on “Technology’s Impact on Employee Morale & Effectiveness”

  1. Pingback: Why Technology Managers Make Great Leaders

Leave a Comment

Your email address will not be published. Required fields are marked *

Related Content

Martin Luther King – Celebration of a Servant Leader

Martin Luther King is among the greatest Servant Leaders this world has ever seen. His vision, leadership and ultimate sacrifice blazed a path for millions. There are many great posts, videos and other references that remind us of his vision and social injustices he would fight still today. Below are some of my favorites.

Scroll to Top
We Value Your Privacy

This site uses cookies to enhance your experience. We do not share, sell, or lease your information for any other purpose.