Why Technology is Now Critical to the Mom & Pop Shop

Farm Stand with Girl Standing in Front

Convenience pays and technology delivers.

The Mom and Pop that Won Me Over

On my way home yesterday, I needed something to pick me up. It had been a long week and the long commute was wearing me down. Rather than be a danger to my fellow commuters, I pulled over at a small farm stand that also advertised homemade ice cream.

I don’t usually carry cash so I had to take this into consideration. It so happened I had a couple bucks on me. I reasoned I could buy a sugary treat for the remaining ride. To my surprise, this little stand, which had no apparent wires of any form (phone, electric or cable), advertised:

“Cash, Credit or Check accepted”

When it cam time to pay, I pulled out my credit card. The young lady at the counter pulled out her iPad with a Square device attached. Square is a simple credit card processing service that takes 2.75% of each charge and works on many devices. “Cool” I thought to myself…

So why does this matter to other “mom and pop” shops?

How Technology Helps Mom and Pop Steal Customers

Consider this: one of my favorite stops on Saturdays is the local farmer’s market. I love the truly farm-fresh produce and unique, home made treats. However, because I rarely carry cash, I am often limited in what I can purchase or I must make an extra stop to pick up cash. To date, I’ve not seen any stands at that farmer’s market with options for accepting credit cards.

From now on, I may always make my farm-fresh purchases from that little stand on the roadside instead of the farmer’s market. The mom and pop shop that has the technology, gets my business. Convenience pays and technology delivers.

More Technology Examples

This same issue can be extended to many forms of technology. Got a web presence? If not, your mom and pop competitor that I can order from online will take my business away from you. Gone social? If not, the mom and pop competitor that appears frequently on my Facebook or Twitter feed will take my business away from you.

For a long time, the Mom and Pop shop reasoned they didn’t need technology. That argument can no longer be made.

Question: What other technologies are critical to mom and pop shops now?


Picture of Ben Lichtenwalner

Ben Lichtenwalner

Ben Lichtenwalner is the founder and principal of Modern Servant Leader and Radiant Forest, LLC. He has studied and promoted servant leadership awareness and adoption for over 20 years. He is the author of 2 leadership books and has 2 decades of corporate management and leadership experience. His corporate experience spans CIO, VP, Director, and many management roles at Fortune 500, INC 500, and Nonprofits. Ben’s education includes a B.S. in Management Science & Information Systems from Penn State University and an MBA from Lehigh University. Ben's Full Profile Here: About Ben Lichtenwalner

Leave a Comment

Your email address will not be published. Required fields are marked *

Related Content

Martin Luther King – Celebration of a Servant Leader

Martin Luther King is among the greatest Servant Leaders this world has ever seen. His vision, leadership and ultimate sacrifice blazed a path for millions. There are many great posts, videos and other references that remind us of his vision and social injustices he would fight still today. Below are some of my favorites.

Scroll to Top
We Value Your Privacy

This site uses cookies to enhance your experience. We do not share, sell, or lease your information for any other purpose.